Warranty
& Services

In your first year of occupancy, you will have two (2) formal opportunities to request Warranty Service:

(1) Prior to the first 30 days of occupancy using the 30-Day Statutory Warranty form.
(2) Prior to the first (1) year of occupancy using the Year-End Statutory

Warranty form.

To request Warranty service, submit your warranty request forms online by going to: https://myhome.tarion.com

In order to complete the service requests, you will need to reference your Certificate of Completion & Closing (CCP form) which was supplied during your Pre-Delivery Inspection.

CountryWide Homes warrants the following for a period of one (1) year from the date of possession:

(1) Free from defects in workmanship and materials.
(2) The home is fit to live in.
(3) Free of major structural defects.
(4) Structure of home meets the Ontario Building Code Requirements.

If you are experiencing problems with any of the above items during the first year of occupancy, please submit the appropriate items via the 30-Day Statutory Warranty Form or Year-End Statutory Warranty forms which can be found on Tarion’s website at https://myhome.tarion.com

CountryWide Homes warrants the following for a period of two (2) years from the date of possession:

(1) Any water penetration through the basement foundation walls;
(2) Defects in materials and workmanship (i.e. caulking, windows, doors) that result in water penetration into the building envelope;
(3) Defects in materials and workmanship in the electrical, plumbing, and heating delivery and distribution systems;
(4) Defects in materials and workmanship that result in the detachment, displacement, or physical deterioration of exterior cladding;
(5)Violations of the Ontario Building Code’s health and safety provisions;
(6) Major structural defects.

If you are experiencing problems with any of the above items during the first two years of occupancy, please contact your customer service coordinator promptly.

CountryWide Homes warrants the following for a period of seven (7) years from the date of possession:

(1) Any defects in materials or workmanship that results in the failure of
a load-bearing part of the home’s structure or materially and adversely affects its load-bearing function;
(2) Any defect in materials or workmanship that significantly and adversely affects the use of the building as a home.

Warranty coverage for any defects of this nature can be made directly to CountryWide Homes or Tarion and once your claim is received, an inspection of the issue will be conducted in order to provide information to you and to Tarion.